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About our company

Company:Avocet Strategic Resourcing


Phone:01634 816058


Avocet Strategic Resourcing

JOB VACANCY -  1st Line IT Support Analyst (Service Desk) 



Sittingbourne, Kent

Job Title:

1st Line IT Support Analyst (Service Desk)

Job Description:

Do you have a couple of years’ IT Support experience behind you and looking for a new challenge?

Are you ready to take the next step and join a company that’s going to offer you personalised technical training, career mentoring and on the job learning?

Are you keen to really forge a long term career in IT?

Then please read on as this could be just what you are looking for….. 

Our client is an exceptional Kent-based technology company with a highly successful and professional team of support engineers and analysts working with prestigious clients on a global basis, primarily within the financial services industry. As well as its spacious Kent based headquarters; they have offices in London, New York and Hong Kong. The team is hardworking, dynamic and focused on delivering the very best IT support service possible.  Work for my client and we can guarantee that you will continually develop your technical skills via a wide exposure to client systems, infrastructure and users. 

• Supporting global technology users on a remote basis
• Help implement IT project work such as migrations, upgrades and office moves
• Perform daily checks of clients systems
• Respond to client requests via email and phone
• Record information about issues into the designated ticketing system
• Solve or escalate client tickets
• Attend onsite to clients to solve problems when required
• Provide on-call cover one week in eight
• Maintain a high level of customer service
• Commit to the team and offer help as needed
• Provide a high quality of customer support in a fast paced environment.

Skills/Experience Required:

Key Skills/Experience:
You will have:
• At least 2 years’ experience in an IT support / technical support environment
• Excellent knowledge of Microsoft desktop and server operating environments
• Active Directory administration experience
• Experience working with mobile devices (iOS, Android and Blackberry)
• Exposure to Microsoft Exchange, email protocols and server systems
• Experience of using Microsoft Exchange and email protocols
• Exposure to basic networking and virtualisation
This really is a superb opportunity to join a team working with the latest technologies and a commitment to delivering the very best. 


If you want to be the best – then work with the best.


Please call today to find out more or send your CV for review.

Job Type (Full/Part Time; Permanent/



Salary/Pay Details:

£18,000 to £21,000 + benefits + training

How to Apply:

Email your CV to:  or call 01634 816058

Closing Date:


Contact Details:


Keith Wilkins




01634 816058

Categories: Gillingham & Rainham, Employment | Rochester & Chatham, Employment | Sittingbourne & Sheppey, Employment

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